Returns

Refunds

Exchanges

Let us know if you have any questions. We're here to help!

Need some extra help? Our customer service agents are here to assist!

HOURS
Mon-Fri: 8AM - 3:30PM PT

Account

Fit Guide

Initiate Return

Brooklyn Brigade

Brooklyn Brigade - Return requests should be made within 30 days of purchase. Please note final sale items are not eligible for return. Neither for refund nor exchange.

Returns & Refunds

Return Policy

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return Final Sale items?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How long is the processing time for returns?

How do I get a new label?

Can I return more than one order in the same package?

What would cause my return to be denied?

What if I return a non-Brooklyn Brigade item?

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Brooklyn Brigade. Where is my refund?

What is your Exchange Policy?

Can you ship my exchange right away?

I can't sign in to my account! What do I do?

How do I make sure Brooklyn Brigade emails come to my regular inbox?

How can I unsubscribe from emails?

How can I deactivate/close my account?

Accounts

What is the Brooklyn Brigade shipping policy?

How do I qualify for free shipping?

How can I track my Brooklyn Brigade order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I am experiencing a cart or checkout issue and cannot place my order.

I haven't received an order confirmation. What should I do?

Where can I find my order number?

How can I get an update on my order?

What if I place an order and Brooklyn Brigade doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

I signed up to the newsletter but didn't receive my discount. What should I do?

I signed up for texts, but haven't received my discount. What do I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Are there any restrictions for promotions?

Do you offer gift cards?

Discounts & Gift Cards

Do you sell replacement buttons or hardware?

What if I'm in between sizes?

How can I measure myself to get the most accurate sizing?

The clothes didn't fit. What next?

Do you offer extended sizes (big & tall)?

Do you offer any customization options for shirt length or sleeve length?

Sizing

I'm getting married. How can I confirm inventory for the products I and/or my groomsmen will need?

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?