Returns
Return Policy
- We accept unworn and unwashed returns 30 days after purchase- Final sale are not eligible for return. Neither for refund nor exchange.- Returns are subject to a $15 restocking fee, which is deducted from the return refund value- Damaged/defective i
Is a return label provided for returns?
Yes! As long as the return request is within our return policy. Need to initiate a return? Just go to our Return/Exchange Page.
Can I return items if I change my mind?
Yes, of course! As long as the products are within our return policy, we can assist in a return. If the size or color are not quite right, or what you expected, please reach out and our customer service team can help find the right size or product fo
Can I return Final Sale items?
Final sale items are not returnable for refund nor exchange. Final sale items are tagged with a red "Final Sale" flag on our pages:. Need to initiate a return? Just go to our Return/Exchange Page.
Will I get charged for return shipping?
In order to qualify for a free return label for your return, the return must be initiated within 30 days. Need to initiate a return? Just go to our Return/Exchange Page.
Oh no! The return window has passed. Can I still make a return?
Please reach out to us and we'll see how we can help. Our goal is to make our customers happy!. Please note final sale items are not eligible for return. Neither for refund nor exchange. Need to initiate a return? Just go to our Return/Exchange Page.
How long is the processing time for returns?
After returns are confirmed as received by our warehouse, please allow 2-3 business days for us to inspect and process your return. Once the return is processed, you will either receive a refund confirmation email or exchange order email, depending o
How do I get a new label?
Reach out to us for assistance. Make sure to include "Return Label for Order No." and your order number in the subject line to expedite the process. Need to initiate a return? Just go to our Return/Exchange Page.
Can I return more than one order in the same package?
As long as all orders are within the returns period and all packing slips are included in the parcel, you're able to return more than one order within the same parcel. If you return multiple orders within one parcel, you will only be charged one retu
What would cause my return to be denied?
- Items that do not meet the criteria outlined in our return policy. For example, final sale items are not eligible for return.- Items returned with obvious use, animal hair, dander, deodorant, or similar product stains.- Items returned without appro
What if I return a non-Brooklyn Brigade item?
We're not responsible for personal or non-Brooklyn Brigade items returned to our warehouse. We recommend carefully packaging your return and ensuring you are only including products you intend to return to Brooklyn Brigade. If we do receive a non-Bro