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Refunds
Do you offer refunds?
Yes, as long as the order falls within our return policy. Please note, final sale items are not eligible for refund or exchange. Need to initiate a return? Just go to our Return/Exchange Page.
How long will my refund take to be received?
Once your return is received, our team needs 1-2 business days to inspect and check in the items. After the return is accepted, you will be refunded to your original payment method. Please note that refunds can take up to 10 business days to return t
I don't see a refund from Brooklyn Brigade. Where is my refund?
Refunds will appear on your credit card statement under the merchant name Excalibur/AW Chang Corporation. If you don't see a refund from us within two weeks, please reach out for assistance. Need to initiate a return? Just go to our Return/Exchange P