Shipping
Orders are dispatched within 3 business days, and delivered within 6 business days.
What is the Brooklyn Brigade shipping policy?
We process and ship packages Monday through Friday via UPS to all 50 states within the US. Our processing time is between 1-3 business days, depending on order volume.Orders over $100 receive free ground shipping. We also offer expedited shipping opt
How do I qualify for free shipping?
Standard Shipping is FREE on all U.S. purchases of $100 and over (excluding taxes). Orders below the free shipping minimum are charged a flat fee of $10 for ground shipping. For a full breakdown of available shipping methods and prices, check out our
How can I track my Brooklyn Brigade order?
Once your order ships, you will receive a shipment email with your tracking number. Make sure to check your junk/spam folder for this email. Also, please allow up to 24 hours for the tracking information to update through our carrier's portal.
When will my package arrive?
Once you place an order, it takes 1-3 business days for processing. Our processing center is based in sunny Los Angeles, so delivery will usually be between 3-7 business days for ground shipping.
Help! The tracking information says delivered, but I haven't received my package.
Be sure to check the area around your home, and with your neighbors or doorman. If you haven't found your package, we would be happy to either replace the package or offer a full refund. Please reach out to our customer support team for help.
My package was returned to sender. What should I do?
If your order was returned to sender, it was likely caused by a number of issues. You can check your tracking history for details that might explain what exactly went wrong in this case. These orders eventually make their way back to our warehouse, w