First off, congrats! Please reach out to our customer service team and we can coordinate with you to ensure we have everything you need for your big day!

First off, congrats! Please reach out to our customer service team and we can coordinate with you to ensure we have everything you need for your big day!

I'm getting married. How can I confirm inventory for the products I and/or my groomsmen will need?

Unfortunately, we cannot take pre-orders at this time.

Unfortunately, we cannot take pre-orders at this time.

The item I want is out of stock. Can I pre-order?

Yes! You can exchange any item of equal value.

Yes! You can exchange any item of equal value.

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

Let us know if you have any questions. We're here to help!

Need some extra help? Our customer service agents are here to assist!

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Account

Fit Guide

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Brooklyn Brigade

Brooklyn Brigade | Details on Products

Products & Sizing

Inventory

Return Policy

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return Final Sale items?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How long is the processing time for returns?

How do I get a new label?

Can I return more than one order in the same package?

What would cause my return to be denied?

What if I return a non-Brooklyn Brigade item?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Brooklyn Brigade. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

I can't sign in to my account! What do I do?

How do I make sure Brooklyn Brigade emails come to my regular inbox?

How can I unsubscribe from emails?

How can I deactivate/close my account?

Accounts

What is the Brooklyn Brigade shipping policy?

How do I qualify for free shipping?

How can I track my Brooklyn Brigade order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I am experiencing a cart or checkout issue and cannot place my order.

I haven't received an order confirmation. What should I do?

Where can I find my order number?

How can I get an update on my order?

What if I place an order and Brooklyn Brigade doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

I signed up to the newsletter but didn't receive my discount. What should I do?

I signed up for texts, but haven't received my discount. What do I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Are there any restrictions for promotions?

Do you offer gift cards?

Discounts & Gift Cards

Do you sell replacement buttons or hardware?

What if I'm in between sizes?

How can I measure myself to get the most accurate sizing?

The clothes didn't fit. What next?

Do you offer extended sizes (big & tall)?

Do you offer any customization options for shirt length or sleeve length?

Sizing

Do I need to pre-wash my items?

How do I wash my items?

Can I get my shirts dry cleaned?

How do I remove wrinkles from my performance dress shirt?

How do I remove stains from my shirt(s)?

Dress Shirts & Jackets

Do I need to pre-wash my pants?

How do I wash my pants/shorts?

Casual Pants & Shorts

Care Instructions