This could be due to a typo in either your email address or password when you originally created your account. Passwords are case sensitive, so make sure you have correctly typed in your password. If you have forgotten your password, please select “F

This could be due to a typo in either your email address or password when you originally created your account. Passwords are case sensitive, so make sure you have correctly typed in your password.&#xA0;If you have forgotten your password, please select &#x201C;Forgot Password&#x201D; and we will send you a temporary password.<hr>Need additional assistance? Please reach out via our <a href="https://wrkny-helpcenter.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>.

I can't sign in to my account! What do I do?

To ensure our emails appear in your inbox, just add our email address to your contact list. This process will vary depending on your email provider.

To ensure our emails appear in your inbox, just add our email address to your contact list. This process will vary depending on your email provider.

How do I make sure Brooklyn Brigade emails come to my regular inbox?

At the bottom of every email there is an "Unsubscribe" link. Clicking this link and following the on screen instructions will unsubscribe you from our mailing list. Please allow up to 5 business days for this to reflect.

At the bottom of every email there is an &quot;Unsubscribe&quot; link. Clicking this link and following the on screen instructions will unsubscribe you from our mailing list. Please allow up to 5 business days for this to reflect.

How can I unsubscribe from emails?

Sorry to see you go! Please reach out and we'll be able to assist.

Sorry to see you go! Please reach out and we&apos;ll be able to assist.

How can I deactivate/close my account?

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Account

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Brooklyn Brigade

Information about managing your account with Brooklyn Brigade.

Brooklyn Brigade | Details on Accounts

Accounts

Return Policy

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return Final Sale items?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How long is the processing time for returns?

How do I get a new label?

Can I return more than one order in the same package?

What would cause my return to be denied?

What if I return a non-Brooklyn Brigade item?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Brooklyn Brigade. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

What is the Brooklyn Brigade shipping policy?

How do I qualify for free shipping?

How can I track my Brooklyn Brigade order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I am experiencing a cart or checkout issue and cannot place my order.

I haven't received an order confirmation. What should I do?

Where can I find my order number?

How can I get an update on my order?

What if I place an order and Brooklyn Brigade doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

I signed up to the newsletter but didn't receive my discount. What should I do?

I signed up for texts, but haven't received my discount. What do I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Are there any restrictions for promotions?

Do you offer gift cards?

Discounts & Gift Cards

Do you sell replacement buttons or hardware?

What if I'm in between sizes?

How can I measure myself to get the most accurate sizing?

The clothes didn't fit. What next?

Do you offer extended sizes (big & tall)?

Do you offer any customization options for shirt length or sleeve length?

Sizing

I'm getting married. How can I confirm inventory for the products I and/or my groomsmen will need?

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?