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Brooklyn Brigade

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Thank you for signing up! We appreciate your support. Please reach out to our customer service team to assist with this.

I signed up for texts, but haven't received my discount. What do I do?

Discounts & Gift Cards

Return Policy

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return Final Sale items?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How long is the processing time for returns?

How do I get a new label?

Can I return more than one order in the same package?

What would cause my return to be denied?

What if I return a non-Brooklyn Brigade item?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Brooklyn Brigade. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

I can't sign in to my account! What do I do?

How do I make sure Brooklyn Brigade emails come to my regular inbox?

How can I unsubscribe from emails?

How can I deactivate/close my account?

Accounts

What is the Brooklyn Brigade shipping policy?

How do I qualify for free shipping?

How can I track my Brooklyn Brigade order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I am experiencing a cart or checkout issue and cannot place my order.

I haven't received an order confirmation. What should I do?

Where can I find my order number?

How can I get an update on my order?

What if I place an order and Brooklyn Brigade doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

Can I place an order via email or phone?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

I signed up to the newsletter but didn't receive my discount. What should I do?

How do I use a discount code?

Why is my discount code not working?

Can I use more than one discount code?

Are there any restrictions for promotions?

Do you offer gift cards?

Do you sell replacement buttons or hardware?

What if I'm in between sizes?

How can I measure myself to get the most accurate sizing?

The clothes didn't fit. What next?

Do you offer extended sizes (big & tall)?

Do you offer any customization options for shirt length or sleeve length?

Sizing

I'm getting married. How can I confirm inventory for the products I and/or my groomsmen will need?

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

I signed up for texts, but haven't received my discount. What do I do?Updated a month ago